Refund & Cancellation Policy
100% Money-Back Guarantee. Try risk-free with our 7-day refund policy for subscriptions and credit packs, plus one-click cancellation in your account.
100% Money-Back Guarantee
Try risk-free. Get 7-day refund protection and manage your subscription yourself with one-click cancellation in your account.
One-Click Cancellation in Your Account
No email back-and-forth · No customer support queue · Stay in control of your subscription
How to Cancel in One Click
No email. No manual approval. No waiting for support.
You can cancel directly inside your account
Sign in, open your Account page, and tap Cancel Subscription. That is it. No need to email us just to stop renewals.
Step 1
Log in to your account
Step 2
Open Account Settings
Step 3
Click Cancel Subscription
No Support Queue
You do not need to wait for customer support to read an email before your cancellation starts.
You Stay in Control
Manage renewals yourself from your account whenever you need, without friction or back-and-forth.
Subscription Cancellation Details
Cancel Anytime
Cancel whenever you want from your account. No calls, no forms, no need to contact support.
No Future Charges
You won't stay stuck in an unwanted subscription. Cancel to stop future renewal charges.
7-Day Refund Protection
New subscriptions are also covered by our 7-day refund policy, so you are protected on both cancellation and satisfaction.
No Customer Support Gatekeeping
You can start and stop your subscription yourself. We do not hide cancellation behind a manual support process.
Credits Pack - 7-Day Money-Back Guarantee
Purchase with confidence. If you're not satisfied, get a full refund within 7 days.
100% Refund Guarantee
All credit packs come with a 7-day money-back guarantee. If you're not satisfied with our service, request a full refund within 7 days of purchase - no questions asked.
✓No Risk Purchase
Try our service risk-free. If it doesn't meet your needs, get a full refund.
✓Simple Refund Process
Just send us an email. We'll process your refund within 3-5 business days.
✓Flexible Usage
Credits never expire. Use them whenever you need, at your own pace.
✓No Questions Asked
We believe in our service quality. No complicated forms or explanations needed.
Refund Conditions
- Request must be made within 7 days of purchase
- Refund will be processed to your original payment method
- Processing time: 3-5 business days
- No usage restrictions - even if you've used some credits
How to Request a Refund
Send an email to [email protected] using your registered email address
Include your order details (optional: reason for refund)
We'll process your refund within 3-5 business days
🛡️ Service Availability Guarantee
Uptime Commitment
- We strive to maintain continuous service availability and promptly fix issues
- Goal: Service should not be continuously unavailable for more than 7 days
Definition of "Unavailable"
- Unable to log in, access core processing functions (upload/process), or persistent server 5xx errors under normal network conditions
- Excludes scheduled maintenance (with advance notice), user device/network issues, third-party outages (CDN/cloud/payment), or force majeure
Limitation of Liability: Except as expressly stated above, MosaicRemoval shall not be liable for indirect, incidental, or consequential damages. In all cases, our total liability is limited to the fees for the affected billing cycle.
Not applicable to free trial credits only
Why Our Refund Policy Builds Trust
Quick Response
Reply within 24 hours
Transparent Process
Timely refund progress updates
Original Payment Method
Refund to original payment method
Ready to Try Risk-Free?
Start with our flexible credit packs or unlimited subscriptions. You get 7-day refund protection and account-based cancellation without hassle.
Questions about this policy? Please contact us at [email protected].