Refund & Cancellation Policy
100% Money-Back Guarantee. Try risk-free with our 7-day refund policy for subscriptions and credit packs. Cancel anytime - no questions asked.
100% Money-Back Guarantee
Try risk-free. Not satisfied? Full refund within 7 days, no questions asked.
Cancel Anytime
No questions asked · No commitments · Instant cancellation via email
How to Cancel Your Subscription
Simple Email Process
📧 Step 1: Send Cancellation Email
Send an email to [email protected] using your account email address. Include a brief note requesting subscription cancellation.
Processing Time
We will process your cancellation request promptly, usually within 24 hours.
Confirmation
You will receive an email confirmation once your subscription is cancelled.
Subscription Cancellation Details
Cancel Anytime
You have complete freedom to cancel your subscription at any time, for any reason. No questions asked.
No Future Charges
Once you cancel, you won't be charged in the next billing cycle. Your subscription will simply not renew.
Current Cycle Remains Active
Your current subscription cycle will remain active until it expires. You can continue using the service until the end of your paid period.
Simple Process
Just send us an email and we will handle the rest. No complicated forms or waiting periods.
Credits Pack - 7-Day Money-Back Guarantee
Purchase with confidence. If you're not satisfied, get a full refund within 7 days.
100% Refund Guarantee
All credit packs come with a 7-day money-back guarantee. If you're not satisfied with our service, request a full refund within 7 days of purchase - no questions asked.
✓No Risk Purchase
Try our service risk-free. If it doesn't meet your needs, get a full refund.
✓Simple Refund Process
Just send us an email. We'll process your refund within 3-5 business days.
✓Flexible Usage
Credits never expire. Use them whenever you need, at your own pace.
✓No Questions Asked
We believe in our service quality. No complicated forms or explanations needed.
Refund Conditions
- Request must be made within 7 days of purchase
- Refund will be processed to your original payment method
- Processing time: 3-5 business days
- No usage restrictions - even if you've used some credits
How to Request a Refund
Send an email to [email protected] using your registered email address
Include your order details (optional: reason for refund)
We'll process your refund within 3-5 business days
🛡️ Service Availability Guarantee
Uptime Commitment
- We strive to maintain continuous service availability and promptly fix issues
- Goal: Service should not be continuously unavailable for more than 7 days
Definition of "Unavailable"
- Unable to log in, access core processing functions (upload/process), or persistent server 5xx errors under normal network conditions
- Excludes scheduled maintenance (with advance notice), user device/network issues, third-party outages (CDN/cloud/payment), or force majeure
Limitation of Liability: Except as expressly stated above, MosaicRemoval shall not be liable for indirect, incidental, or consequential damages. In all cases, our total liability is limited to the fees for the affected billing cycle.
Not applicable to free trial credits only
Why Our Refund Policy Builds Trust
Quick Response
Reply within 24 hours
Transparent Process
Timely refund progress updates
Original Payment Method
Refund to original payment method
Ready to Try Risk-Free?
Start with our flexible credit packs or unlimited subscriptions. All purchases come with our 7-day money-back guarantee.
Questions about this policy? Please contact us at [email protected].