Subscription Cancellation Policy
You have full control over your subscription. Cancel anytime with no questions asked — no commitments, no hassle.
Cancel Anytime
No questions asked · No commitments · Instant cancellation via email
How to Cancel Your Subscription
Simple Email Process
📧 Step 1: Send Cancellation Email
Send an email to [email protected] using your account email address. Include a brief note requesting subscription cancellation.
Processing Time
We will process your cancellation request promptly, usually within 24 hours.
Confirmation
You will receive an email confirmation once your subscription is cancelled.
Subscription Cancellation Details
Cancel Anytime
You have complete freedom to cancel your subscription at any time, for any reason. No questions asked.
No Future Charges
Once you cancel, you won't be charged in the next billing cycle. Your subscription will simply not renew.
Current Cycle Remains Active
Your current subscription cycle will remain active until it expires. You can continue using the service until the end of your paid period.
Simple Process
Just send us an email and we will handle the rest. No complicated forms or waiting periods.
🛡️ Service Availability Guarantee
Uptime Commitment
- We strive to maintain continuous service availability and promptly fix issues
- Goal: Service should not be continuously unavailable for more than 7 days
Definition of "Unavailable"
- Unable to log in, access core processing functions (upload/process), or persistent server 5xx errors under normal network conditions
- Excludes scheduled maintenance (with advance notice), user device/network issues, third-party outages (CDN/cloud/payment), or force majeure
Limitation of Liability: Except as expressly stated above, MosaicRemoval shall not be liable for indirect, incidental, or consequential damages. In all cases, our total liability is limited to the fees for the affected billing cycle.
Questions about this policy? Please contact us at [email protected].