Help & Support
Get help with login, image processing, and billing. Find quick answers or contact our team.
Need Quick Help?
Email us anytime · Response within 24 hours
Login Issues
• I didn't receive my verification code — Check spam or request a new code.
• The verification code doesn't work — Codes expire; request a new one.
• Google login isn't working — Allow pop-ups or try email verification.
Image Processing
• Supported formats — JPG, PNG, PDF.
• Processing time — Usually within 30 seconds.
• Storage — Not stored permanently; privacy-first.
Credits & Subscriptions
• We support both credits and subscriptions.
• Credits are earned by sharing our website.
• When you do not have an active subscription, you can use credits.
Version Migration (v2.0)
• This is MosaicRemoval v2.0, a major redesign launched in mid-October 2025.
• The previous v1.0 was built with WordPress and had limited experience.
• If you purchased credits on the old system and see 0 after logging into the new system, please email [email protected] for verification and resolution.
Billing & Subscriptions
• Cancel anytime — Remains active until the end of the billing period.
• Refunds — See our refund policy or contact support.
• Payments — All major credit cards via Stripe.
Contact Support
Still need help? Our team is here to assist.
Quick Response
Reply within 24 hours
Transparent Process
Clear status updates
Privacy First
No permanent storage
Service Guarantee
99.9% uptime commitment